Interactive Dynamics: Update on current projects

Interactive Dynamics: Update on current projects.

Interactive Dynamics is working with the San Francisco International Airport (SFO) on providing customer service awareness and attitudinal workshops for all tenant employees. SFO has approximately 30,000 employees who will be invited to attend the airport sponsored sessions.

Interactive Dynamics will also be designing and delivering Customer Service 2.0 sessions for the Salt Lake City International Airport (SLC) in December, 2012. These sessions are geared towards Salt Lake City Department of Airport employees and will be a follow-up to initial customer service sessions delivered in 2011.

Other airport projects this year have included Management Development sessions and an off-site retreat for the Eugene Airport (EUG) in Oregon. Customer service sessions are in the planning stages for EUG in 2013. 

Interactive Dynamics also designed and delivered a one day Team Development workshop for the senior management of the Columbia Metropolitan Airport (CAE) in Columbia, SC. The workshop included the use of the DiSC Personal Profile tool as well as facilitated discussions and experiential problem solving activities.

And, Dave Jeffrey of Interactive Dynamics recently moderated a panel at the AAAE Customer Service Conference in Portland, Ore. The panel included airport professionals discussing what works and what doesn’t in terms of airport training programs and evaluation techniques.

For more information on available programs, contact Interactive Dynamics at www.TeamIDS.com

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Customer Service Pep Rallies

Interactive Dynamics recently facilitated Customer Service Pep Rallies for Dulles Int’l Airport and Reagan National Airport. The “Rallies” focused on pumping up and motivating employees to deliver exceptional service to everyone passing through the airports.

Everyone attending (DCA had approx 400 and IAD had approx 700) received gift cards, prizes and food. Local high school marching bands played and special guests, such as the Chick Fil A Cow and a mini blimp in the air, were on hand for the festivities. The highlights of the rallies were airport employees being recognized by the airport executive directors and the President/CEO of the Metropolitan Washington Airports Authority. Employees at each airport received recognition, a certificate and a cash award.

Interactive Dynamics was honored to be chosen to facilitate the Special Event. Check out pictures from the Rally at www.TeamIDS.com at the bottom on the Media Gallery page.

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Interactive Dynamics Video Honored With National Video Industry Award

Washington, DC – An airport customer service motivational video written, directed and produced by Interactive Dynamics for the Metropolitan Washington Airports Authority (MWAA) has been honored with a 2010 Videographer Award.

Interactive Dynamics, a customer service training and consulting expert, developed the 11-minute customized video, “Going the Extra Mile,” for Washington Dulles International and Ronald Reagan Washington National airports. Working hand-in-hand with MWAA staff, Interactive Dynamics developed the video to promote customer service across all airport departments and airport community partners, including MWAA employees, airlines, concessions, parking, rental cars, service providers of all kinds, and U.S. Transportation Security Administration and Customs & Border Patrol employees. Interactive Dynamics partnered with the American Association of Airport Executives (AAAE) on the project. AAAE provided technical services on the video production including camera operation, computer editing and duplication.

The customized video, completed in the first quarter of 2010, promotes customer service by covering themes such as displaying a sense of teamwork, ownership, courtesy and the fundamental premise of going above and beyond in providing assistance to all customers, both external and internal. Versions of the video are in use at Dulles and National. For a short, edited preview of the video, go to www.vimeo.com/12704320.

Both Washington Dulles and Reagan National are introducing the video to the airport-wide community through 90-minute workshops designed specifically for mid-level managers and supervisors. Interactive Dynamics has also been contracted to design and deliver these programs for both airports. The workshops began in June of 2010 and continue at both airports.

“We pride ourselves at Interactive Dynamics on producing extremely customized products for our clients, whether that be employee workshops or videos. We don’t use off-the-shelf, canned programs. Instead we work aggressively with clients to learn their particular details, then custom design organization-specific programs that meet each client’s unique training needs,” said Interactive Dynamics President Dave Jeffrey.

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ABOUT INTERACTIVE DYNAMICS: Founded in 1996, IDS is a professional training and development firm providing services to executives, managers, supervisors and frontline employees of organizations, large and small. IDS has vast experience in the aviation industry and has also provided services for Fortune 500 companies, medical providers, non-profits and educational institutions.

CONTACT:
Dave Jeffrey
Interactive Dynamics
828.586.0770
davidjeffrey@TeamIDS.com

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Incredible Customer Service?

We’ve all heard the stories. Nordstrom giving a full refund to a customer on a set of tires, even though Nordstrom does NOT sell tires. LL Bean or REI giving a customer a full refund on a 20 year old pair of used/worn hiking boots. REVO sunglasses giving a 150% replacement on a broken pair of 10 year old glasses. These organizations have a 100%, satisfaction guarantee…no questions asked. What does your organization do to WOW your customers? If you say, “we have clean restrooms”…you are missing the point!

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The Key to Teambuilding and Organizational Development

Teambuilding and organizational development are keys to any successful organization. Customer service can make or break a company. Leadership is an integral part of effective management. You may hear this often – but do you bring it to life?

Employee training can be done in many different ways. However if it isn’t interesting, engaging, even fun, then its longevity and efficacy are dramatically decreased.

At Interactive Dynamics we want to ensure that you receive the most effective and enjoyable professional development possible. Our programs get you to think, interact, be introspective, and have proven success. Interactive Dynamics is your solution for employee training and development regardless of whether you are looking for organizational development or customer service enhancement or leadership training or teambuilding!

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