Interactive Dynamics: Update on current projects.
Interactive Dynamics is working with the San Francisco International Airport (SFO) on providing customer service awareness and attitudinal workshops for all tenant employees. SFO has approximately 30,000 employees who will be invited to attend the airport sponsored sessions.
Interactive Dynamics will also be designing and delivering Customer Service 2.0 sessions for the Salt Lake City International Airport (SLC) in December, 2012. These sessions are geared towards Salt Lake City Department of Airport employees and will be a follow-up to initial customer service sessions delivered in 2011.
Other airport projects this year have included Management Development sessions and an off-site retreat for the Eugene Airport (EUG) in Oregon. Customer service sessions are in the planning stages for EUG in 2013.
Interactive Dynamics also designed and delivered a one day Team Development workshop for the senior management of the Columbia Metropolitan Airport (CAE) in Columbia, SC. The workshop included the use of the DiSC Personal Profile tool as well as facilitated discussions and experiential problem solving activities.
And, Dave Jeffrey of Interactive Dynamics recently moderated a panel at the AAAE Customer Service Conference in Portland, Ore. The panel included airport professionals discussing what works and what doesn’t in terms of airport training programs and evaluation techniques.
For more information on available programs, contact Interactive Dynamics at www.TeamIDS.com