Author Archives: David Jeffrey

Interactive Dynamics: Update on current projects

Interactive Dynamics: Update on current projects. Interactive Dynamics is working with the San Francisco International Airport (SFO) on providing customer service awareness and attitudinal workshops for all tenant employees. SFO has approximately 30,000 employees who will be invited to attend … Continue reading

Posted in Uncategorized | Leave a comment

Customer Service Pep Rallies

Interactive Dynamics recently facilitated Customer Service Pep Rallies for Dulles Int’l Airport and Reagan National Airport. The “Rallies” focused on pumping up and motivating employees to deliver exceptional service to everyone passing through the airports. Everyone attending (DCA had approx … Continue reading

Posted in Uncategorized | Tagged | Leave a comment

Interactive Dynamics Video Honored With National Video Industry Award

Washington, DC – An airportĀ customer service motivational video written, directed and produced by Interactive Dynamics for the Metropolitan Washington Airports Authority (MWAA) has been honored with a 2010 Videographer Award. Interactive Dynamics, a customer service training and consulting expert, developed … Continue reading

Posted in Uncategorized | Leave a comment

Incredible Customer Service?

We’ve all heard the stories. Nordstrom giving a full refund to a customer on a set of tires, even though Nordstrom does NOT sell tires. LL Bean or REI giving a customer a full refund on a 20 year old … Continue reading

Posted in Uncategorized | Tagged | 1 Comment

The Key to Teambuilding and Organizational Development

Teambuilding and organizational development are keys to any successful organization. Continue reading

Posted in Uncategorized | Leave a comment