We’ve all heard the stories. Nordstrom giving a full refund to a customer on a set of tires, even though Nordstrom does NOT sell tires. LL Bean or REI giving a customer a full refund on a 20 year old pair of used/worn hiking boots. REVO sunglasses giving a 150% replacement on a broken pair of 10 year old glasses. These organizations have a 100%, satisfaction guarantee…no questions asked. What does your organization do to WOW your customers? If you say, “we have clean restrooms”…you are missing the point!
- John J on Incredible Customer Service?