Professional Managed Services for Applications, Platforms, and AV Systems
At IDS, our Professional Managed Services are designed to help maximize efficiency and reduce downtime with flexible, around-the-clock end-user assistance.
Strategic Services That Are Part of Your Team
Our professional managed services provide more capabilities to your end-users and allow your in-house IT team to focus on strategic IT initiatives. Whether it's AV integration, platform-based support, managing or monitoring devices or detailed reporting, our services ensure your systems run smoothly and efficiently. We offer comprehensive solutions that fill gaps in your existing team or manage your entire department. Clients love our professional approach and comprehensive support, which allows their teams to focus on core business activities.
We're not just a vendor; we're part of your team, improving operations and reducing costs by decreasing the need for directly employed staff.
Transform Your Operations With Expert Managed Services
Our managed services provide support and optimization for your AV systems and end-user activities. With a wide range of capabilities and industry expertise, we deliver high-quality service that integrates seamlessly with your environment, workflows, and day-to-day operations.
Enhanced Efficiency
Streamline operations and reduce downtime with proactive monitoring and real-time alerts.
Expert Support
Access to a team of reliable technicians for remote and onsite support.
Flexible Solutions
Choose from a la carte services to full department management to fit your organization’s specific needs.
Cost Savings
Optimize resource utilization and reduce costs with strategic support and license management.
ROI Analytics
Reporting and data analytics on application usage for end-user recommendations.
Future-Proofing
Adaptable services to meet the growing needs of your business.
Prevent Downtime & Boost Efficiency
Ensuring your hardware and software integrate seamlessly into your operations is essential for maximizing their value. This requires specialized configuration expertise. Our professional managed services team excels at adapting these products to fit your unique environment and operations, ensuring they are efficient and effective.
Without our support, your organization could face significant downtime, messy operations, and increased costs, pulling you away from core priorities.
Discover the Simplicity of Working With Us
At IDS, we pride ourselves on making the process of AV integration as simple and straightforward as possible. Our approach is designed to ensure that working with us is not only effective but also easy, allowing you to focus on your business while we handle the complexities of AV technology.
Consultation & Design
Strategic advice and efficient solutions to optimize your workflows.
Implementation & Integration
Seamless integration of systems within your existing infrastructure.
Ongoing Support & Monitoring
Continuous support, proactive maintenance, and real-time monitoring to ensure optimal performance.
Detailed Reporting & Optimization
Comprehensive data analysis and reporting to identify areas for improvement and ensure efficient operations.
Your Trusted Partner for Professional Managed Services
IDS stands out in the managed services space due to our deep expertise, high standards, and genuine care for our clients. Our team is purposely selected, ensuring that every support member is skilled, professional, and dedicated to your success. This meticulous approach enables us to provide services that often exceed those of in-house IT teams, allowing your IT staff to focus on their true responsibilities while we handle the AV systems, platforms, applications, and end-user complexities.
Industries We Serve
Our tailored AV support solutions cater to various industries, providing specific recommendations and support types:
Enterprise
Scalable solutions for businesses and corporations of every size.
Government
Secure and reliable AV systems for public sector organizations.
Healthcare
Specialized support for telehealth and medical AV systems.
Education
AV support for classrooms, lecture halls, and remote learning environments.
Satisfied Customers
Hear what our customers have to say about us:
Paula Maidl
Manager of Virtual Care Technology, Allina Health
Scott Hallen
Manager of Multimedia Services, NorthShore University Health System
More AV Support Examples
Get the support you need for all your AV needs.
Types of Managed Services We Provide
Our managed services encompass a wide range of tasks and responsibilities to meet your specific needs. From minimizing onsite labor requirements to developing pain point solutions, here’s how we can become part of your team:
Remote Support
- Quick resolution of issues with remote assistance
- Proactive monitoring and real-time alerts
- Usage reporting and system health monitoring
Onsite Support
- Technicians deployed to your location for hands-on assistance
- Full-time or part-time onsite support as needed
- Dedicated teams for personalized service
Customer Care Center
- Optional 24/7 on-call support and after-hours phone services
- Flexibility in effectively handling support tickets using various platforms
- Dedicated customer care representatives for consistent support
Platform & Endpoint Management
- Management of AV infrastructure and endpoints
- Support for platforms such as Zoom, Enghouse Video, Webex, and Teams
- Continuous software upgrades, configuration, and testing
Equipment Supply & Installation
- Providing and installing all necessary AV equipment
- Ensuring proper configuration and integration with existing systems
- Setting up rooms, carts, PC run applications, and AV appliances
Proactive Monitoring & Incident Resolution
- Real-time system performance tracking
- Proactive maintenance to avoid disruptions
- Detailed incident reporting and resolution
Data & System Analysis
- Performance metrics to identify areas for improvement
- Detailed reporting on utilization and issues
- API integration for custom solutions
Development & Scripting
- Custom development to optimize AV systems
- API integration for automated processes and data exchange
- Bulk uploads, audits, and changes to streamline operations
Credentialing & Compliance
- Meeting customer credentialing requirements, including onboarding, security, and HIPAA training
FAQs
Find answers to frequently asked questions about our managed services.
Managed services benefit your business by improving operational efficiency, reducing downtime, and allowing your in-house IT team to focus on strategic initiatives. They also provide cost savings by optimizing resource utilization and reducing the need for directly employed staff.
Managed services are beneficial for a wide range of businesses, including healthcare providers, educational institutions, government agencies, and large enterprises. Any organization that relies on complex IT and AV systems can benefit from professional managed services.
Managed services provide proactive, ongoing management and support for your IT and AV systems, often including 24/7 monitoring and maintenance. Traditional IT support is usually reactive, addressing issues as they arise without continuous oversight.
Yes, managed services can be highly customized to fit the specific needs of your business. Whether you need full department management or specific support services, managed services can be tailored to fill gaps in your existing team or enhance your current operations.
When choosing a managed services provider, look for a company with a proven track record, a wide range of capabilities, 24/7 support, and a team of credentialed technicians. It's also important to ensure they can integrate seamlessly with your existing systems and meet any specific compliance requirements.
The cost of managed services varies depending on the scope of services required, the size of your organization, and the level of support needed. Managed services can be modified to fit different budgets, offering a cost-effective solution compared to maintaining an in-house IT team.
The implementation timeline for managed services depends on the complexity of your IT and AV systems and the specific services required. Many providers can start delivering managed services within a few weeks, with a thorough onboarding process to ensure a smooth transition.
Managed services play a crucial role in digital transformation by providing the expertise and support needed to implement new technologies, optimize existing systems, and ensure seamless integration. They help organizations adopt digital solutions that drive innovation and improve business outcomes.
Managed services providers ensure compliance with relevant industry standards and regulations by implementing best practices for security, data protection, and system management. They keep systems updated and audit-ready, reducing the risk of noncompliance penalties.