AV support is the heartbeat of your audiovisual operations.
Keep your unique systems running smoothly and your team focused on what they do best. Our Customer Care Center goes beyond typical troubleshooting and maintenance; we deliver heartfelt AV support that ensures your systems are always performing at their peak, because we genuinely care about your success.
An AV Support Team You’d Miss if They Weren’t There
AV systems can be complex, and issues can arise from various sources, requiring a deep understanding of the technology and its integration within your specific environment. Our AV support team, known for their expertise and experience, stands out from the competition by offering a proactive maintenance approach, rapid issue identification, and comprehensive support tailored to your needs.
With IDS, you’re not just getting a service; you’re partnering with a team that treats your AV needs as their own.
AV Support Unlike Any Other
Our AV support enables your business to thrive by minimizing downtime and maximizing system performance. Unlike our competitors, our support team boasts advanced technical education and hands-on experience, making us adept at quickly resolving any AV issue.
Reliability
Ensures your AV systems are always up and running at peak performance.
Expertise
Access to highly skilled technicians who can swiftly diagnose and fix issues.
Efficiency
Minimizes downtime and maximizes productivity; we handle all support aspects.
Scalability
Support services that grow with your business and audiovisual needs.
Maintenance
Regular system checks and updates to maintain industry standards.
Security
AV systems that are in line with your specific security requirements.
Avoid Disruptions with Reliable AV Support
Without our expert AV support, your business risks frequent disruptions, prolonged downtime, and frustrating technical issues. Not having a qualified and reliable AV support team can lead to decreased productivity, missed opportunities, and a negative impact on your bottom line.
Choosing IDS ensures you receive what is needed and expected when you hear the word support, allowing you to focus on your core business.
Audio Fluctuations
Inconsistent sound levels can disrupt meetings and events.
Voice Levels
Issues with voice clarity and volume.
Visual Issues
Problems with display quality or connectivity.
Connectivity
Challenges with network connections and device compatibility.
Seamless Collaboration for Optimal AV Support
Consultation and Needs Assessment
We start by understanding your unique requirements and challenges.
Customized Solutions
Our team designs and tailors AV support solutions to fit your specific needs and environment.
Implementation and Integration
We ensure seamless integration and setup of your AV systems.
Ongoing Support and Maintenance
Continuous monitoring and proactive maintenance keep your systems running smoothly.
Why IDS is Your Trusted AV Support Partner
At IDS, we don’t just offer AV support; we provide a partnership built on trust, expertise, and genuine care. Our team’s dedication to your success is uncommon in the industry, making us the ideal choice for all your AV needs. We are extremely selective about the individuals we work with and allow on our job sites, ensuring that our team is always of the highest quality and professionalism. This level of care and attention to detail enables us to deliver services equivalent to or exceeding those of in-house IT teams, allowing your IT staff to focus on their core responsibilities while we handle the AV needs.
Industries We Serve
Our AV support solutions cater to various industries, providing specific recommendations and support types:
Enterprise
Scalable solutions for businesses and corporations of every size.
Government
Secure and reliable AV systems for public sector organizations.
Healthcare
Specialized support for telehealth and medical AV systems.
Education
AV support for classrooms, lecture halls, and remote learning environments.
Satisfied Customers
Hear what our customers have to say about us:
Paula Maidl
Manager of Virtual Care Technology, Allina Health
Scott Hallen
Manager of Multimedia Services, NorthShore University Health System
More AV Support Examples
Get the support you need for all your AV needs.
Care is at the Core of Everything We Do
When you call our Customer Care Center you’re speaking to someone who genuinely wants to help resolve your issues.
Personalized Support
Each call is handled with diligence and attention, ensuring your concerns are understood and addressed.
Reactive Support
Our call center is always ready to take your calls and provide immediate assistance and troubleshooting for any AV problems.
Ongoing Technical Support
We provide continuous support options to keep your systems running smoothly.
Meet our dedicated Customer Care Center team
Meet the talented individuals who make it all possible.
Flexible AV Support Services
With IDS, you're not just getting technical assistance; you're partnering with a team that genuinely cares about your success and is committed to delivering flexible services that suits your needs and budget:
Remote Support
Quick and efficient assistance from our expert technicians.
On-Site Support
Hands-on technical support from our skilled engineers at your location.
Maintenance & Monitoring
Regular system checks and monitoring to prevent issues before they occur.
Go Live & Training Support
Helping clients transition to new AV setups, demonstrating functionality, ensuring ease of use.
Software Maintenance
Keep up to date with updates, upgrades, and remote installations.
Hardware Warranty
Unlimited repairs and part replacement coverage with all hardware.
Support Plans
Designed to be an extension of your team, our dedicated U.S.-based Customer Care Center (CCC) goes beyond your typical help desk to include full-service technical and ongoing support.
Option 1: Business hours
Option 2: 24 x 7 x 365
Get StartedOption 1: Business hours
Option 2 24 x 7 x 365
Get StartedFAQs
Find answers to frequently asked questions about our AV support service.
AV support services encompass a range of activities designed to maintain and optimize your AV systems. These include troubleshooting technical issues, providing ongoing maintenance, and proactive monitoring. The goal is to ensure your AV infrastructure always operates at peak performance.
When choosing an AV support provider, consider their experience, range of services, response times, customer testimonials, and whether they offer personalized support tailored to your specific needs.
Industries such as government, enterprise, education, and healthcare benefit significantly from AV support services due to their complex AV needs and the importance of reliable and secure AV systems.
Regular maintenance should be scheduled at least quarterly, though the frequency may vary depending on the complexity and usage of your AV systems. Proactive maintenance helps prevent issues and ensures optimal performance.
AV support services can cover a wide range of equipment, including projectors, displays, microphones, speakers, video conferencing systems, control systems, and networked AV devices.
To ensure AV system security, work with your AV support provider to implement best practices such as regular software updates, secure network configurations, and compliance with industry security standards.
Effective AV support improves the user experience by ensuring systems are reliable, easy to use, and tailored to meet your organization's specific needs. This reduces frustration and enhances productivity.
Our Customer Care Center is available for remote troubleshooting via phone and email for immediate inquiries, and we typically respond with same-day or next-day service for on-site requests, a rarity in the industry. This commitment to quick and effective support truly sets us apart.
We offer tailored training sessions and ongoing support to ensure effective use of your AV systems.
Yes, we customize AV support plans to meet your organization's unique requirements, ensuring optimal system performance and reliability.