Ensure your investments are safe with warranties, maintenance,
and support packages created to maximize system availability.
maintain & protect your investments
Our Managed Services are a suite of hardware and software support services, along with a completely US-based Customer Support team that allow your organizations to easily deploy, use and scale telehealth and video conferencing solutions.
Remote help with training, information requests and troubleshooting.
Keep up-to-date with updates, upgrades and remote installations.
Unlimited repairs and part replacement coverage with all hardware.
Maintenance & Support Packages
|Bronze||Silver||Gold||Gold Plus||Platinum||Platinum Plus|
|Software Maintenance||Updates Only||Updates &
|Updates Only||Updates &
|IDS Standard||IDS Standard||IDS Standard||IDS Advanced||IDS Advanced|
** Available to add on-site engineering support.
Designed to proactively monitor, protect and optimize your technology investments.
Remote Access & Troubleshooting
Certified engineers can remotely access telehealth carts to troubleshoot, diagnosis, and repair issues. Regular updates and upgrades are also performed.
Proactive Monitoring & Alerts
Proactive monitoring for network status or network related changes, device connectivity, software versioning, security, data/voice/video traffic, and much more.
Security & Hardened Configurations
Carts and devices are configured with fierce security in mind to reduce risk and verify traffic routes to only preapproved destinations.