In recent years, telehealth has gained immense popularity for its ability to simplify healthcare delivery processes. Patients appreciate the convenience, ease of scheduling, and seamless follow-up provided by telehealth offerings. A comprehensive and streamlined telehealth solution can significantly impact both patient care and provider satisfaction. 

A holistic telehealth program goes beyond a simple end-to-end connection between a patient and a provider. It involves the integration of software and hardware management, ongoing support, data reporting, and ancillary services to seamlessly fit telehealth into existing care delivery workflows. A comprehensive telehealth program is of particular importance to healthcare systems, since care delivery varies drastically between departments, facilities, and geographical regions. This is not something that health systems have to tackle in-house. The experts at IDS have developed a comprehensive telehealth program to guide healthcare providers in evaluating the completeness of their solutions.

Elements of a Complete Telehealth Solution:

1. Video Connectivity:

The quality and ease of use of video connectivity are critical for the success of a telehealth solution. Choosing the right platform, considering factors such as video bandwidth, user interface, HIPAA compliance, and scalability, is crucial. IDS partners with leading video connectivity providers to ensure optimal performance.

2. Care Delivery Workflows:

A seamless care delivery workflow is vital for providing excellent patient care. An effective telehealth workflow should encompass skills-based routing, EMR/EHR integration, interpretation & translation services, virtual visits, rounding, scheduling, and patient follow-up. IDS collaborates with partners such as Epic and BiTel Net to enhance care delivery workflows.

3. Hardware:

Choosing the right telehealth hardware is essential for safe use within healthcare facilities. IDS offers the Virtual Care Series (VCS) Carts, a collection of top-tier healthcare hardware from partners like Logitech, Tryten, Cybernet, Jaco, JedMed, Eko, ThinkLabs One, and Jabra. Everything comes together in a proprietary design that ensures you are receiving the absolute best hardware on the market.

4. Program Management:

While video connectivity, care delivery workflows, and hardware are essential building blocks, program management is crucial for a smooth rollout and effective care delivery. IDS excels at bringing these building blocks together with expertise in designing, installing, and managing telehealth solutions nationwide.

5. Data & Reporting:

After implementation, usage insights through data & analytics, reports, and ROI analysis are invaluable for enhancing the efficiency and effectiveness of telehealth solutions. IDS partners with Ignis Health and Zoom to offer comprehensive data & reporting services.

6. Ongoing Support:

Technical and customer care support are vital for the continued success of a telehealth solution. IDS managed services provide centralized support with a platform-agnostic approach, offering a dedicated account manager, 24/7 service desk, remote & onsite support, monitoring and management, and grant application assistance.

In summation, a comprehensive telehealth solution involves the careful integration of video connectivity, care delivery workflows, hardware, program management, data & reporting, and ongoing support. By implementing these elements effectively, healthcare providers can streamline their operations, making healthcare delivery more efficient and accessible.

For a free consultation on your existing telehealth management, request a meeting with IDS experts: