Interactive Digital Solutions (IDS) is a premier video conferencing integrator – that means we set up our clients with top-of-the-line video conferencing hardware & software. Through industry partnerships, we bring together the best solutions on the market. We are not beholden to any one product or service line. We can set you up on Zoom, Teams, or Google Meet. We can provide screens from Logitech or Neat. We can offer different speaker options, customize the software for a consistent experience across your entire organization, and so much more. At the start of every project, we do a comprehensive needs assessment and create a bespoke solution that will fit seamlessly into existing workflows. We effectively take video conferencing design, implementation, and installation completely off of your plate.

But what happens when there is an issue?

The reality is that technology sometimes fails. It is an inevitable part of operating sophisticated and interconnected technology. Anyone that works with technology knows that a small interruption can have cascading effects that grind production to a halt. This is why we created IDS Managed Services for our clients.

With IDS Managed Services, we handle all of your system maintenance in perpetuity. If something breaks, we are just a phone call away. You won’t have to spend time trouble-shooting your solution to figure out where the breakage is. You won’t have to call your myriad of vendors to diagnose the problem. You won’t even have to completely understand what the issue is. All you have to do is call IDS. We will handle everything.

Our highly-accomplished team is committed to one-call solutions, and we continually do proactive work to avoid issues in the first place.

Here are the top 5 reasons IDS clients choose to subscribe to our managed services:

  1. Optimized Performance and Reliability:

Through proactive monitoring, we can help to prevent issues before they arise. We will monitor and address potential issues, ensuring that your video conferencing solution operates smoothly – free from disruptions that can hinder productivity and collaboration.

  1. 24/7 Technical Support:

The need for around-the-clock technical support is essential, especially in a national business environment where time zones vary. Our managed services offer a 24/7 technical support option, providing rapid resolution to any issues that may arise during critical meetings or collaborations.

  1. User Training and Support:

A successful video conferencing solution extends beyond the technology itself—it encompasses user adoption and proficiency. Managed services providers offer training and ongoing support to ensure that your team maximizes the potential of the platform, promoting efficient and effective virtual collaboration.

  1. Enhanced Security and Compliance:
  • While not explicitly focused on cybersecurity, video conferencing managed services can include features that address security and compliance concerns. This may involve implementing secure access controls, encryption protocols, and ensuring adherence to industry-specific regulations for sensitive information.
  1. Compliance Assurance:

Many industries are subject to regulatory compliance requirements that mandate robust cybersecurity measures. IDS Managed Services can assist organizations in meeting these compliance standards by implementing and maintaining security protocols that align with regulatory frameworks.

If you are interested in implementing IDS Managed Service, contact us today.