At IDS, we believe in setting up close to perfect video communication for our clients. As video communication experts, we bring together the best hardware, software, and expertise in the business to set up customized video communication solutions for clients in healthcare, business, government, and education. We can design the perfect video communication solution for you, deploy the solution wherever you need it to be, and continually support the solution on an ongoing basis. We have developed expertise in this area so that you do not have to. We can and will handle everything.
We have spent a decade honing our video communication knowledge and, in our experience, here are the 3 most important elements of perfect video communication:
- High quality hardware. It may sound obvious, but video hardware is incredibly important. The goal is for video communication to mimic physical co-presence as closely as possible. You want to be able to see and hear everyone involved in the video conference clearly. An unfocused image, poor sound quality, and a delay in connection forces video conferencing participants to lose focus. When hardware issues arise, all of the attention goes to the technical difficulties rather than the topic of the meeting. It is frustrating, time consuming, and costly to continually fight with sub-par hardware. The IDS team chooses reliable hardware from companies like Logitech, Cybernet, and Tryten. The goal is for things to work so smoothly that your video conferencing participants forget about the hardware entirely and focus completely on each other.
- Consideration of existing workflows. Humans are creatures of habit. Once a habit has been established, it is incredibly hard to break out of it. Existing business workflows are essentially habits to your employees. Requesting a process change or installing a new technology is a habit disruption, and it can be challenging for employees to adapt to. At IDS, we take the time to understand your business’ existing workflows, and we design your video communication solution to seamlessly fit into that workflow. We understand that if the new process is not easy, that employees will simply slip back into old patterns. We make setting up a video conference as easy as placing a phone call – because it has to be in order to drive adoption.
- Robust support. Eventually, everything is going to break. Batteries will have to be replaced, software upgrades will have to be made, and tinkering will have to be done. At IDS, we prove ongoing managed support for every video communication solution we install. We proactively make updates to keep things running smoothly, but in the event of a service interruption your team can call our team. We always have live customer service representatives waiting to take your call and we prioritize one-call solutions. With us, you will never be left alone to manage your own video communication ecosystem.
So if your organization is ready to install a perfect video communication solution, whether that is a video conferencing room, a solution for a hybrid workforce, or telehealth connections, visit our Contact Us page now to get IDS experts on the project!