3 Ways IDS Makes Your Life Easier

Interactive Digital Solutions (IDS) provides video communication, AV integration, and managed services to organizations looking to improve communication and technology strategies. We help clients in healthcare, enterprise, and government spaces to remove technology barriers and simplify communication workflows with best-in-class video communication services. The IDS team can design, deploy, integrate, and manage your projects throughout the whole process for a completely unique solution that works for you with the goal to make your life easier.  

Our services go well beyond simple support to include a suite of hardware and software maintenance services that ensure our clients always have a functioning, easy-to-use video communication system. Let’s take a look at the three distinct services IDS employs to make your life easier: Customer Support, Software Maintenance, and Hardware Warranty.

Customer Support

Every project is different with its own challenges, which is why the IDS team works with each customer to understand the overall goals of their projects. From design to implementation, our team manages the entire process to take the worry out of meeting all your requirements and deadlines. Our US-based customer support team is well versed in the best hardware and software available for video conferencing. We are longtime partners of video conferencing juggernauts like Zoom, Logitech, C ybernet, and more. These hardware and software providers trust us to understand and support their products. When a video conferencing system breaks, it can be difficult to discern which element of the solution needs attention. With IDS customer support, end-users only place one call. Our representatives are well-versed in every element of the installed solution and can trouble-shoot whatever issue has arisen. We are committed to one-call resolutions and are available 24x7x365.

Software Maintenance

Software enhancements are made every day, which means that the software you installed last year or even last month may not be maximizing efficiency. In today’s world, it is vital that your system works smoothly. If the system is not reliable, easy to use, and made a part of the regular care providers offer to patients, then the system will go unused and your investment will have been wasted. The IDS team will work with you to define your care delivery workflows, conceptualize/workshop the addition of telehealth services, and then install, maintain, and manage the solution of your choice. Once installation is complete, IDS can provide ongoing maintenance and support to ensure the continued success of your solution.

With IDS software maintenance, the IDS team will keep whatever software you are using on the

cutting edge with updates, upgrades, and remote installations. You do not have to wait for something to break to make improvements. In fact, with IDS software maintenance, technology breakdowns can be avoided entirely.

Hardware Warranty

Video communication software is useless without high-quality hardware for delivery. IDS partners with hardware suppliers like Cybernet, Tryten, and Logitech to offer the best solutions possible. Whether your team chooses to connect via video on laptops, VCS telehealth carts, or on mobile devices, IDS has got you covered. Our team is well versed in the functionality and IT set up of the most popular telehealth hardware on the market, and we can help you to install them in your facility. With the IDS hardware warranty, you receive unlimited repairs and part replacement coverage for anything purchased through IDS.

At IDS, we never provide an out-of-the-box solution. Instead, we take the time to understand the unique needs of your business or healthcare facility. We will build video conferencing into your existing processes so that the end result is seamless communication. We are never looking to change your business…we simply enhance it with improved video conferencing technology. If you’re ready to make your life easier, visit our Contact Us page now.