A Comprehensive Guide to IDS Managed Services
Interactive Digital Solutions (IDS) helps clients in healthcare, enterprise, and government spaces to remove technology barriers and simplify communication workflows with best-in-class video communication services. The IDS team can design a video communication solution, build and install it, and provide support once the new system is live and operational. We bring together the best video communication hardware and software in the marketplace to create custom solutions to fit each client’s needs. Our video communication expertise makes us a reliable choice for project design and implementation, but our managed services are what set us apart in the marketplace. Most people hear “managed services” and think “customer support”, but our services go well beyond simple support to include a suite of hardware and software maintenance services that ensure our clients always have a functioning, easy-to-use video communication system.
Here is what IDS Managed Services include:
- Our US-based customer support team is well versed in the best hardware and software available for video conferencing. We are longtime partners of video conferencing juggernauts like Zoom, Logitech, Cybernet, and more. These hardware and software providers trust us to understand and support their products. When a video conferencing system breaks, it can be difficult to discern which element of the solution needs attention. With IDS customer support, end-users only place one call. Our representatives are well-versed in every element of the installed solution and can trouble-shoot whatever issue has arisen. We are committed to one-call resolutions and are available 24x7x365.
- Software enhancements are made every day, which means that the software you installed last year or even last month may not be maximizing efficiencies. With IDS software maintenance, the IDS team will keep whatever software you are using on the cutting edge with automatic updates, upgrades, and remote installations. You do not have to wait for something to break to make improvements. In fact, with IDS software maintenance, technology breakdowns can be avoided entirely.
- Video communication software is useless without high-quality hardware for delivery. Whether your team chooses to connect via video on laptops, VCS telehealth carts, or on mobile devices, IDS has got you covered. With the IDS hardware warranty, you receive unlimited repairs and part replacement coverage for anything purchased through IDS.
IDS Managed Services are available at six different levels: Their names and included services are detailed below:
- Gold Plus
- Platinum Plus
These levels range from simple customer support all the way up to advanced part replacement and onsite engineering support. To learn more about the different levels of IDS Managed Services, visit the Contact Us page now.