How One Health System Improved Operational Efficiencies with IDS

Over the last five years, telehealth services have become an important source of expansion and reach into new communities for health systems. Luckily, Interactive Digital Solutions (IDS) is here to help. IDS provides video communication, AV integration, and managed services to organizations looking to improve communication and technology strategies—and that includes within telehealth.  

But how can you be sure IDS is right for your company? One of the best ways is hearing testimonial from another organization currently partnered with us. Don’t take our word for it. You can see the evidence, yourself. We use case studies to demonstrate exactly how we handle projects to help you visualize what you can do with your own organization.  

In this full case study, you will learn how one health system improved operational efficiencies to remotely deliver premier care, and how they now self-monitor telehealth usage and scale based on demand with data analytics.  

The Problem 

Like many health systems operating in large, mostly rural states, Allina Health used to face challenges servicing areas outside of metropolitan locations. High-demand specialists like cardiologists could spend hours on the road to clinics for half a day of appointments. As Paula Maidl, Manager of Virtual Care Technology for Allina Health, says, “They just realized it was not a real viable thing to do. Driving all over is not a good use of a cardiologist’s time.”  

Telemedicine offered an alternative approach: Allina Health could improve operational efficiencies to remotely deliver premier patient care. “The thought was, can we build our own carts and get a software platform tool that didn’t have the requirement of purchasing its own cart?” 


Allina Health selected IDS and the proposed solution was built around VidyoHealth’s platform. The VidyoHealth platform also enabled Allina Health to quickly adapt during the COVID-19 pandemic, introducing intensive care via telehealth, and virtual visits for patients to connect from home with their primary care provider.  

As Allina Health expanded its telehealth services, data analytics and reporting needed to keep up. IDS recommended and deployed Ignis Health TRP, which seamlessly integrates with VidyoHealth to centralize and analyze real-time data from clinical, financial, and operational sources. 


Prior to the pandemic, Allina Health averaged 14 virtual visits in a non-clinical setting per day, while during the pandemic (May-December 2020), virtual visits shot up to an average of 1,300 per day. For telehealth visits in clinical settings, Allina previously averaged 53 connections per day and are currently averaging over 213 connections per day.  

So how did our partnership help Allina Health’s hundreds of telehealth connections? Read the full case study here, and find out how our partnership worked to improve their operational efficiencies.