How to Build a Successful Telehealth Program

Telehealth is a fantastic solution for both patients and providers. It saves time, limits exposure to infectious disease like COVID-19, and opens up a network of providers and specialists to patients living in remote areas and in healthcare deserts. The goal of any good telehealth program is a seamless care delivery for both patient and provider. Patients and providers should be able to simply click a link and join a high-quality, HIPAA compliant call. It should feel as easy as a Facetime. Of course, in order for a seamless call to happen, a lot of set up and integration work has to happen in the background.

The IDS team has helped hundreds of healthcare facilities to install successful telehealth programs that work 24x7x365. According to our experts, these are the three steps you must take in order to set up a solution that feels effortless to its end users.

How to Build A Successful Telehealth Program:

1. Choose a software. This is arguably the most important step in deploying a telehealth solution. The software that connects patients to providers has to be robust, secure, and scalable. Once your staff is trained on a specific software, it will be difficult to introduce a new or different process, so this step should be taken very seriously. IDS partners will several telehealth software platforms to offer our clients the best subscriptions in the industry. Zoom Health, Vidyo, and Twilio are all valuable IDS partners. Our team is well versed in each of these solutions and can help you to understand the relative advantages and the best practices for installation.
2. Choose a hardware. The next step is deciding what equipment your team will be using. IDS has partnered with key technology and hardware manufacturers to create our industry-leading Virtual Care Series carts. These carts feature Cybernet computers, Logitech cameras, Tryten equipment, and more. Our team can install any telehealth software you choose, and will support your team in telehealth strategic planning and staff training.
3. Deploy, and measure results. Deploying your telehealth solution means building telehealth visits into your existing care delivery workflows, deciding where to place your telehealth carts, integrating telehealth into your EMR, training your staff on the new system, and more. IDS can support and guide you in every step of the way. Once your telehealth solution has been deployed, you need a way to measure its success. IDS partners with telehealth analytics solution, Ignis Health, to provide you with insights into system usage and optimization.

Our industry knowledge, strategic partners, and relevant experience allows us to build and deploy the right telehealth program for your facility. We are not trying to sell you a specific brand, we are trying to connect you with the products and services that truly fit your needs. We always make sure that the telehealth solution you put in place works whenever and wherever you need it. Healthcare doesn’t just happen within business hours – 24×7 connectivity is important. Once your unique system is set up, we can and will continue to support you with our 24x7x365 help desk and managed services offerings.

If you are interested in working with IDS to deploy a new telehealth system or to improve an existing telehealth solution, fill out the form on our Contact Us page now!