On-Demand Webinar: Improve Your Telehealth Solution

Just last week, IDS hosted a webinar with Veta Health, talking about how we can improve your telehealth solution.

To view the on-demand webinar now, click here.

Owning a piece of technology hardware often requires a significant investment, ongoing upkeep, and maintenance. Working with an integrator that can get you the right hardware provides less of an upfront expense and allows end users to upgrade more frequently so you always have access to cutting edge technology. So how can you find the right integrator for your organization?

About IDS

IDS provides video communication, AV integration, and managed services businesses, healthcare facilities, and public services across the nation. We partner with the best video conferencing vendors in the industry to bring you top-of-the-line hardware and software. As an integrator, we are not limited by our own product line. We have the freedom to choose the product that truly fits your needs best. Our only agenda is to build the very best solution for you and your telehealth needs. So how can IDS improve your telehealth solution?

The Complete Telehealth Solution

Telehealth has exploded in popularity in recent years, peaking in usage during the COVID-19 pandemic. Patients report appreciating telehealth for the convenience, ease of scheduling, seamless follow-up, and safety (no risk of infectious disease exposure). Considering this information, it is clear that creating an easy-to-use and scalable telehealth solution is vital for the future success of healthcare.  

A successful program goes beyond a simple end-to-end connection between a patient and provider. In order to seamlessly integrate a telehealth solution into existing care delivery workflows, software and hardware management, ongoing support, data & reporting, and ancillary services must be considered.  

The telehealth integration experts here at IDS have developed a telehealth program visual that can help you to determine whether your solution is complete.  


To most end users, the measure of a strong telehealth solution is the quality and ease-of-use of the video connectivity. Choosing the right telehealth platform is arguably the most important decision telehealth solution managers make.  


A seamless care delivery workflow separates excellent patient care from mediocre and even subpar care. Tragically, it is the element most often overlooked when it comes to installing a comprehensive telehealth solution. A smooth an effective telehealth workflow should include skills-based routing, EMR/EHR integration, interpretation & translation services, and more. 


Within a healthcare facility, telehealth hardware must meet a variety of standards in order to be used safely with patients. IDS has brought together the best healthcare hardware in the industry to create our Virtual Care Series (VCS) Carts for optimal telehealth connection. 


Program management is needed to design the telehealth rollout and management, project manage the installation or upgrade process, configure the technology to fit your facility, test the solution, and train end users. The IDS team is well versed in program management, having designed, installed, and managed hundreds of telehealth solutions in healthcare facilities across the nation.  


Data & analytics, usage reports, return on investment analysis, and recommended changes are invaluable to making telehealth solution more efficient and more effective. Most telehealth software providers fail to offer comprehensive data & reporting services, so telehealth program managers must rely on third party providers. Not with IDS. 


As an ongoing service, your telehealth solution will continue to update and evolve. Technical and customer care support is vital for keeping your program running and for keeping your end-users happy. IDS can provide that centralized support. Our team is platform agnostic, meaning we can support any telehealth software and/or hardware your facility has chosen to use, 24x7x365. 


Every patient entering the hospital has a reasonable expectation of safety. Unfortunately, patient falls are still a tragic reality in facilities across the nation. Remote patient observation is a fantastic and unobtrusive way to keep patients safe without overburdening staff resources.  

Download the white paper to see our remote observation partner. 

To learn how IDS and Veta Health work together to complete your telehealth solution, watch our on-demand webinar here.

If you’re ready to learn more about IDS, visit our Contact Us page now.