Telehealth has exploded in popularity in recent years, peaking in usage during the COVID-19 pandemic. Patients report appreciating telehealth for the convenience, ease of scheduling, seamless follow-up, and safety (no risk of infectious disease exposure). Considering this information, it is clear that creating an easy-to-use and scalable telehealth solution is vital for the future success of healthcare.  

A successful program goes beyond a simple end-to-end connection between a patient and provider. In order to seamlessly integrate a telehealth solution into existing care delivery workflows, software and hardware management, ongoing support, data & reporting, and ancillary services must be considered.  

The telehealth integration experts here at IDS have developed a telehealth program visual that can help you to determine whether your solution is complete.  



To most end users, the measure of a strong telehealth solution is the quality and ease-of-use of the video connectivity. Choosing the right telehealth platform is arguably the most important decision telehealth solution managers make.  

Download the white paper to see our video connectivity partners. 


A seamless care delivery workflow separates excellent patient care from mediocre and even subpar care. Tragically, it is the element most often overlooked when it comes to installing a comprehensive telehealth solution. A smooth an effective telehealth workflow should include skills-based routing, EMR/EHR integration, interpretation & translation services, and more. 

Download the white paper to see our workflow partners. 


Within a healthcare facility, telehealth hardware must meet a variety of standards in order to be used safely with patients. IDS has brought together the best healthcare hardware in the industry to create our Virtual Care Series (VCS) Carts for optimal telehealth connection. 

Download the white paper to see our hardware partners. 


Program management is needed to design the telehealth rollout and management, project manage the installation or upgrade process, configure the technology to fit your facility, test the solution, and train end users. The IDS team is well versed in program management, having designed, installed, and managed hundreds of telehealth solutions in healthcare facilities across the nation.  


Data & analytics, usage reports, return on investment analysis, and recommended changes are invaluable to making telehealth solution more efficient and more effective. Most telehealth software providers fail to offer comprehensive data & reporting services, so telehealth program managers must rely on third party providers. Not with IDS. 

Download the white paper to see our data & reporting partners. 


As an ongoing service, your telehealth solution will continue to update and evolve. Technical and customer care support is vital for keeping your program running and for keeping your end-users happy. IDS can provide that centralized support. Our team is platform agnostic, meaning we can support any telehealth software and/or hardware your facility has chosen to use, 24x7x365. 


Every patient entering the hospital has a reasonable expectation of safety. Unfortunately, patient falls are still a tragic reality in facilities across the nation. Remote patient observation is a fantastic and unobtrusive way to keep patients safe without overburdening staff resources.  

Download the white paper to see our remote observation partner. 

Each element listed above comes together to complete a comprehensive telehealth solution. Can you visualize it? Click here to download the full white paper

Contact IDS to discover what a complete video solution can do for you.